Lexus of Newcastle, a division of McCarrolls Motor Group aims to provide its customers with the best possible products and service. To achieve this, we aim to make efficient use of the personal information we collect from our customers.
We also want our customers to have confidence that in handling personal information, we afford that information an appropriate level of privacy, consistent with the National Privacy Principles.
This statement sets out our policy for dealing with your personal information.
What is Personal Information?
Personal Information is any information about you that identifies you, or by which your identity can reasonably be ascertained.
Why personal information is collected by Lexus of Newcastle
Lexus of Newcastle (including its related bodies corporate) collects personal information from its customers and suppliers, or employees or officers of its customers and suppliers, for purposes relating to the products and services it offers. Those purposes include:
responding to enquiries regarding vehicles and vehicle sales, products, accessories and services we offer
receiving feedback and dealing with complaints
processing orders and administering accounts
providing customer and dealer support
applications for employment
vehicle warranties and product recalls
marketing and promotional activities
product development and market research
meeting our regulatory and legal obligations.
If we are unable to collect the personal information we require, we may not be able to do business with you or the organisation with which you are connected.
How does Lexus of Newcastle collect personal information?
Where possible, Lexus of Newcastle will collect your personal information directly from you. This may take place in a number of ways, such as when you give us a written order or ask us to provide a product or service over the telephone or internet.
Our Web site may also offer interactive facilities, such as customer enquiry or comment forms and competition entry forms, where personal information may be collected. In addition, we may obtain personal information from third parties such as our dealers and distributors, contractors and regulatory authorities.
Lexus of Newcastle is part of the OneLexus network of Lexus organisations in Australia (each a OneLexus organisation), comprising:
• authorised Lexus dealers in Australia;
• Lexus Australia, a division of Toyota Motor Corporation Australia Limited;
• Toyota Finance Australia Limited, trading as Lexus Financial Services; and
• Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Lexus Insurance.
Lexus of Newcastle and other OneLexus organisations collect and share with each other customer and customer information to provide you an integrated OneLexus customer experience, such as allowing you to be known across the network regardless of which OneLexus organisation you deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to OneLexus network service providers in Australia and overseas for these purposes.
OneLexus organisations may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Your consent to receive marketing from a OneLexus organisation will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise.